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Frequently Asked Questions

How long does it take to design and develop a website?

All of our websites are built via a template to increase the speed which we can deliver this to you. This helps us to create professional and quick turn around websites. Once we have the copy from you we can get a website delivered to you in as little as 4 weeks.

Can you revamp an existing website without

starting from scratch?

Yes we can! If you are happy with your current website then we can plug our smart website features directly into yours

Do you offer website maintenance services?

Absolutely, we offer packages to update the copy on your website although we will train you or your team to update the website yourself if you wish. Out higher packages include ongoing SEO updates to your copy.

What happens if I miss a call from a potential customer?

On our Enterprise plan the AI chat bot works 24/7 to answer your calls. On our Starter and Pro plans with our Missed Call Text Back feature, even if you miss the call, the lead isn’t lost. We automatically send a text to the caller, capturing their details and re-engaging them instantly—so you never miss an opportunity, even when you're unavailable.

Can you optimise my website for search engines?

Yes, all of our websites are written with SEO in mind. Our Pro and Enterprise plans offer advanced SEO services include keyword research, on-page optimisation, content creation, and technical SEO to help increase your organic traffic and rankings.

What steps are involved in the web design

process?

Our web design process involves several key steps to ensure a successful and efficient project. It begins with a consultation where we understand your goals, target audience, and specific requirements. Next, we move on to planning, where we create a sitemap and show you some templates that will fit your business. After the website is complete, we conduct thorough testing to guarantee the site's functionality and compatibility across various devices and browsers. Once everything is in order, we launch the website and monitor its performance closely.

What if a customer calls after hours?

Our AI voice assistant is always on duty. It answers calls, takes messages, and even books appointments—so your business is never closed. It’s like having a 24/7 receptionist, ensuring no opportunity slips through the cracks, even when you’re off-duty.

How does the live web chat work?

Our AI-driven live chat instantly responds to customer queries on your website—day or night. No more waiting for business hours. It provides quick answers, books appointments, and handles simple questions without you lifting a finger, offering a seamless experience for your customers.